Customer is king at Eureka Forbes Ltd.

eureka forbes customer care

One of the most frustrating experiences, every customer has faced at some point, is trying to get in touch with the customer support division, when you need to complaint about a product or get a service technician to address your faulty product. Thank God for a few exceptions, such as the Eureka Forbes Customer Care.

As one of the largest and most trusted name in water purifiers, vacuum cleaners, air purifiers, home security solutions, lifestyle automation products and fire extinguishers in the country, Eureka Forbes Ltd., believes in working closely with the consumer. The company is a true leader in customer care and has a record for exceptional responsiveness. With over 5800 company trained technicians and 1,100 service centres, supported by call centres, customer care representatives and mobile service vans, eureka forbes ltd, is one of the largest customer care service networks in the country.

eureka forbes ltd

To augment and take customer service to the next level, Eureka Forbes customer care has a unique multi–channel customer complaint redressal strategy. This consists of a 4-step plan in which the customer can first register a complaint on the helpline, which promises to address the problem within 72 hours. If unsatisfied, the customer can escalate the issue by filling in a redressal form to the head of customer care. This can be further escalated by filing a service request online to the Council for Fair Business Practices (CFBP). And if still unsatisfied the customer can by logging on to Eureka Forbes Ltd. website, send the complaint or call the company ombudsman.

Customer is definitely king at Eureka Forbes Ltd.